Position: Payments Partner Support - Tech Role

Job Description:

Help the Payments Partner Operations team in scaling technical integration support for our client’s API services and products. Act as an escalation point for non-tech support agents in debugging developer integration issues.

Role & Responsibilities:

• Provide reactive technical and debugging support to merchants and peers inquiring about various issues during and after integration.
• Perform integration reviews to ensure partners are upheld to our client’s API standards.
• Pipeline management duties include identifying inefficiencies and improving workflows, updating internal documents with product knowledge, developing and adjusting external Support messaging
• Analysing and documenting partner checkout buy flows to simplify user experience and increase overall transaction conversion Must Have Skills
• Degree in Computer Science, related technical field or equivalent practical experience.
• Experience with a programming language - Java preferred (minimum 2 years’ experience).
• Experience with JavaScript - code readability and debugging.
• Experience with Web debugging (e.g.: using Chrome Dev Tools)
• Excellent verbal and written communication skills, with the ability to turn stressful issues regarding payments into positive experiences for partners.
• Ability to work in ambiguous situations, troubleshooting sensitive issues, and provide feedback and documentation to improve the process in future instances
• Experience with customer facing email, chat, and Hangouts/real-time support

Good to Have Skills

• Experience with Android Java development.
• Experience working with web technologies (e.g.: HTML, HTTP, etc.)
• Ability with analytical and problem-solving while debugging code.
• Proficient in Docs, Spreadsheets, Slides
• Familiarity and knowledge of mobile marketplaces
• General understanding of APIs

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