Job Description

Sutherland is searching for Team Manager to lead, develop, and motivate a high-performance team of support professionals.

We are looking for somebody who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!

Responsibilities:

- Impact the bottom line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets
- Strengthen relationships: Manage attrition, shrinkage, and other critical metrics of the team
- Influence the lives of others: Coach and mentor Consultants, providing feedback and performance management
- Keep management updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers
- Define Sutherland's reputation: Drive organizational initiatives within the team from time to time

Qualifications

To succeed in this position, you must:

- 1 years of Customer Service Technology Desk support experience, including leading a team of minimum of 20+ FTEs for a minimum of 12 months
- Manage Client expectations independently including KPIs/SLAs
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Proficient in MS Office (Power point, Excel & Word)
- Proficient in Dual Language including English
- Be able to work in a fast-paced environment

What we offer:

• We offer competitive salary
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
• Rewards program
• Career opportunities
• Great office location
• Team Building activities
• Flexible working hours

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please apply by submitting your CV (in English).

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted