As an award winning Multilingual Outsourcing company we offer beautiful customer support to a range of world wide known brands. With our quirky, friendly environment - We have not 1 but 3 chickens called Ray, Charlie and Yolk. Yes, chickens! You can help take care of our chickens and help Kitty grow vegetables and flowers in our Dome.

We build teams of people who share our perspective and passion.Voxpropeople are big hearted, curious and passionate about servicing their customers and motivated to make a difference. We are “people people” and all work together as a large team to achieve the best outcomes for our clients.

AtVoxprowe are open,7 days a week , 365 days of the year to support our clients’ customers and as such you may be required to work a variety of shifts but this will be clarified with you on the phone at our initial contact stage and depends on the particular role you have applied for.

A bit about the job:

• Deal with members’ email queries promptly and efficiently, in accordance with company procedures
• Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary
• Interact with a diverse customer base
• Input and access data on multiple systems
• Clearly and concisely log and track detail of issues arising ,ensuringto report recurring queries in order tominimiserepeat callers.
• Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
• To perform all duties in an efficient, professional and courteous manner at all times.
• Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance in this job.
• Look at opportunities to make changes and improve the processes where possible .
• Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
• Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings.
• Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures.

Needed for the role:

• Ability to write and speak fluently, clearly and concisely in both English and French
• Previous customer support experience an advantage
• Excellent problem solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time Management skills and motivation to exceed expectations
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• As Part of this job you will have an opportunity to enjoy working in a fast paced environment as a member of a customer care team, focused , passionate and driven to help customers and deliver the best possible customer care.

Benefits:

• Gym
• Canteen
• Onsite doctor and nurse.
• Alternative therapies - massage, reflexology, physiotherapy just to name a few.
• car park.
• Pension
• Healthcare