Voxpro - powered by TELUS International is an award-winning outsourcing company that is changing the way businesses approach customer experience.

To deliver upon our belief system, we build teams of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees to grow.

If you are creative, curious, and passionate about providing beautiful customer experience and motivated to make a difference, then this is a unique opportunity for you to join our team and be part of really making a difference at Voxpro - powered by TELUS International.

Description:

As a Customer Experience Specialist in our Airbnb account, you will be providing support to Airbnb customers in French and English throughout their travelling experience with Airbnb. You will be promptly and efficiently dealing with customers who will contact you via inbound calls and emails/messages. You will manage all Airbnb customer’s requests, changes and cancellations as necessary, troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.

Key Qualifications:

• Ability to write and speak fluently, clearly and concisely in English, French is essential!
• Excellent problem-solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environment
• Comfortable working with computers and multiple systems and the ability to learn and adapt to new ones
• Strong team spirit with passion and drive to help users and deliver the best in customer service
• Previous customer support experience is an advantage

If this is all about you and you ready to succeed and dream big, then apply for immediate consideration!

Job Types: Full-time, Permanent

Language:

• French (Required)