About National Pen

At National Pen we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products. With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.

Overview of Role:

We are currently looking for a Quality Inspector / Phone Auditors to ensure that all external and internal requirements are met before our product reaches our customers. You will be responsible for inspecting procedures and outputs, identifying mistakes or non-compliance issues and process credit notes to customers.

As a Quality Inspector / Phone Auditors you will have a highly analytical mind with strong focus on attention to detail.

What you will do:

• Perform checks on customer orders in detail to ensure the highest level of accuracy is captured and detailed by the sales team. Provide feedback to supervisors on any issues.
• Have the ability to identify, discuss and resolve issues
• Possess an exceptional eye for accuracy
• Provide actionable data to various support groups as needed
• Work independently whilst working within the team
• Be able to communicate effectively and give relevant feedback as required across all levels of the organisation
• Support process and quality improvements in the Contact Centre
• Identify opportunities and issues, then determine when escalation is necessary
• Investigate and respond to all quality issues
• Perform verification and process of credit
• Interpret credit report data
• investigate customer complaints and non-conformance issues
• Prepare and submit reports to the quality management team

What we need from you:

• Have the ability to maintain professionalism under pressure
• Experience in a similar role is a plus
• An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
• Self-motivated and goal oriented
• The desire to be successful exceed targets and integrate into a team-based organization
• Advanced MS office ( Excel / Power Point /Word )
• Excellent communication skills
• Be a good team player
• Strong stakeholder management experience
• Knowledge of one additional European Language is a plus: French, German, Dutch, Spanish, Italian,
• Fluent in English