Contact Center CREDIT ADMINS

About National Pen:

At National Pen, we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.

Overview of Role:

We are looking for people who are hardworking, motivated, highly organized with a strong attention to detail to join our team to support our Credit Memo process.

What you will do:

• Have the ability to identify, discuss and resolve issues

• Possess an exceptional eye for accuracy

• Work independently whilst working within the team

• Be able to communicate effectively and give relevant feedback as required

• Perform verification and process of credit

• Interpret credit report data

• investigate customer complaints and non-conformance issues

What we need from you:

• Have the ability to maintain professionalism under pressure

• A minimum of 12 months experience in an admin role.

• An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills

• The desire to be successful exceed targets and integrate into a team-based organization

• Advanced MS office ( Excel / Power Point /Word )

• Excellent communication skills

• Be a good team player

• Knowledge of one additional European Language desirable but not necessary

• Fluent in English