• Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
• Identify and troubleshoot the issues accordingly using available resources;
• Logging and follow up of Customer Information;
• Responding to enquiries and handling client escalations by telephone and email;
• Having a full understanding of company processes and maintaining contractual obligations

Required skills:

• Excellent communication skills;
• Excellent negotiation skills;
• Problem solving;
• Sense of responsibility;

Our ideal candidate is:

• Passionate about world class customer service;
• High level of both written and spoken English
• Flexible with working different shift patterns and weekends