About National Pen

Founded in 1966, National Pen is an international company that provides world class personalized marketing solutions to more than one million small and medium sized businesses globally. Located in Mérignac, our team is composed of 40+ multicultural and international talents. Since our arrival in France - about 10 years ago - we have been constantly growing. Therefore, we are looking for a Dataminer to join our Customer Intelligence Team.

What is the mission?

The Oracle Business Analyst will be responsible for ensuring the efficient flow/processing of orders through the National Pen Oracle EBS platform. To perform the requirements of this position the ideal candidate will be responsible for:

• Monitoring the Open Orders Dashboard for problem orders in all 3 facilities and fix order stuck in various status(s) .
• Understanding the functions of the scheduled concurrent requests/programs in Oracle that process orders end to end.
• Troubleshoot problems/errors/performance issues reported by users and escalate to Oracle support team as appropriate, this may include reviewing the log files from the Oracle concurrent requests.
• Manage and maintain the various Oracle Lookup Tables creating new tables as necessary and add/removing values from others as applicable
• Answer daily questions/queries from users regarding issues with specific customers, orders, promotion codes, items or processes, support includes all areas including: Contact Centre, Finance, Collections, Vendor, Order Release, Production, Warehouse, Shipping and Marketing.
• Gathering and documenting requirements for new processes/enhancements and bug fixes.
• Log tickets in JIRA for bugs fixes/enhancement and requests.
• Follow-up with Support team for status updates on tickets and coordinate with business owners.
• Run appropriate end-to-end testing as necessary when upgrade/system changes/bug fixes have been implemented in any Oracle form or process and sign off for migration to prod.

What do we expect from you?

• +5 years BA/BSA Oracle EBS experience
• Strong analytical and problem solving skills
• Proven project management skills:

- Requirements gathering/documenting

- User story management

- Test case creation, testing & signoff

• Excellent written and verbal communication skills with a strong client services delivery mindset
• Attention to detail with the ability to connect individual processes to the big picture
• Ability to work closely and effectively with technical and non-technical teams
• Experience in a Marketing, Call Center and/or Manufacturing environment a plus

**** Please send your CV in English ****