Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

About us:
How does free-lunch, gym membership and onsite parking in Cape Town CBD sound? We’re based in the prestigious Cape Town CBD and are looking for energetic, customer-centric and target-driven-go-getters to power our global enterprise. We provide top quality outbound services to a potential customer base within the lucrative world of online gambling.

This is an opportunity where you get to drive you career by both determining your income and driving your career at DigiOutbound. Join our team, thrive in a world of work hard and play even harder. We’re at the Top of our game!

The Department:
Our goal is simple: support growth of the brand. Which means it's our job to make sure that everything we do is strategically targeted, data driven and focused on return on investment. We use cutting edge tech to ensure precision within every field we operate, and push our people to stay on top of the latest marketing trends through regular training opportunities.

Purpose of the Role:
You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.

These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, retention and relationship building.

Duties include, but not limited to:

• Make outbound calls to and take inbound calls from identified customers ensuring they remain ardent gamers within the online casino industry.
• Completion of daily sales and dials with set KPI in the German language. A successful sale is measured by a customer claiming a promotion by depositing into their account.
• Execute inbound and outbound campaigns to customers efficiently.
• Establishing and managing key customer relationships for long term reward and benefits.
• Processing pertinent information into relevant databases.
• Performing extra tasks given by managers/supervisors as required – Going the extra mile is key to outperformance!
• Adherence to the rules and dialing schedules within shifts that are aligned with specific markets’ during contactable hours.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• German as a home/first language
• 1- 2 Years’ experience post qualification
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• NQF Level 4 (Matric with admission to University)

Desirable Criteria:

• Degree or diploma; preferably in sales or marketing

Person Specifications:

• Sales Ability
• Customer Focus
• Planning & Organising
• Decision Making
• Adaptability
• Stress Tolerance
• Building Relationships
• Change Management

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow